‘Every customer solution’ will be integrated with AI: Microsoft CEO


Microsoft seems to be set to go all-in on synthetic intelligence (AI), with chairman and CEO Satya Nadella outlining intentions to combine AI with all its customer options and each layer of tech stacks.

The agency has made a number of vital AI performs in 2023, with its partnership with OpenAI and its web browser-integrated AI Copilot being key examples of this.

In an annual letter shared by way of LinkedIn on Oct. 19 — a Microsoft-owned platform that lately rolled out an AI assistant — Nadella emphasised that the “next generation of AI will reshape every software category and every business, including our own.”

“Every customer solution area and every layer of our tech stack will be reimagined for the AI era. And that’s exactly what we’ve already begun to do.”

Speaking on the agency’s AI Copilot, Nadella outlined that Microsoft is “building Copilot into all our most used products and experiences,” in addition to making a standalone app.

“Just like you boot up an OS to access applications or use a browser to visit websites today, our belief is that you will invoke a Copilot to do all those activities and more: to shop, to code, to analyze, to learn, to create,” he wrote.

Intro to the Microsoft CEO’s letter. Source: LinkedIn

In the letter, the Microsoft CEO highlighted two key breakthroughs that he thinks will be pivotal in “this new era of AI.”

Firstly, he highlighted pure language processing, a department of AI targeted on serving to computer systems perceive textual content and speech equally to human beings.

“We believe we have now arrived at the next big step forward—natural language—and will quickly go beyond, to see, hear, interpret, and make sense of our intent and the world around us,” he wrote.

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Secondly, he pointed to the “emergence of a powerful new reasoning engine” (generative AI) and its capabilities for facets like answering questions, fixing issues and picture recognition.

“This generation of AI helps us interact with data in powerful new ways—from completing or summarizing text, to detecting anomalies and recognizing images—to help us identify patterns and surface insights faster than ever.”

To date, Microsoft has already integrated its AI Copilot into companies comparable to Microsoft 365, Dynamics 365 and GitHub. For its gaming unit, however, Nadella didn’t particularly define the agency’s AI plans in that space.

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