Coinbase issues clarification after reports of it ceasing services in India


Coinbase has issued a clarification after a circulating report prompt that it would quickly halt all operations for its Indian clients.

According to Sept. 11 reports from TechCrunch and Economic Times, Coinbase India customers had been reportedly warned by way of e-mail that every one services can be discontinued by Sept. 25 and had been urged to take away any funds that remained on the change.

However, it is known that the discover was not geared toward all Indian clients and was as a substitute geared toward these breaching the change’s requirements. 

“We are reaching out to inform you that we will be discontinuing all Coinbase Retail services linked to your above-mentioned account, as we will be disabling access for the retail accounts that no longer meet our updated standards for these services,” according to an email on Sept. 8 that was shared by a Coinbase spokesperson to Cointelegraph.

“Please note that this does not impact your access to/use of Coinbase Cloud services which will continue to be accessible to you through your account,” it added.

In a press release, the spokesperson reiterated that the e-mail was solely despatched to account holders whom Coinbase deemed as breaching their “updated standards.”

“It is possible that during the course of a recent routine review of our systems, some accounts may have been identified that no longer meet our updated standards. We will therefore be disabling these accounts and allow customers to update their information at a later date,” the spokesperson added.

“Affected users’ funds remain safe with us, and they continue to be able to withdraw their balances and send to other crypto service providers until 25 September.”

The authentic report from TechCrunch has been broadly shared on social media, being picked up by a quantity of distinguished accounts on X (previously often known as Twitter), together with Wu Blockchain. 

However, the reports additionally counsel Coinbase has put a cease to Indian customers signing as much as its change, as a substitute prompting them to obtain its pockets software, Coinbase Wallet.

However, this has been in place since June and solely impacts change accounts, in line with a Coinbase spokesperson.

India-based customers making an attempt to enroll are as a substitute prompted to obtain Coinbase Wallet. Source: Coinbase sign-up web page when accessed from India

“We stopped allowing new user sign ups on our exchange product in India back in June of this year. We maintain a robust tech hub in the country and offer live products, including our Coinbase Wallet. We are committed to India over the long term and continue to explore ways to strengthen our presence in this important market,” they added.

Related: India G20 confirms ‘active discussions’ around global crypto framework

Coinbase launched in India on April 7, 2022; nevertheless, simply days later, on April 11, the change halted payment services through United Payments Interface (UPI) on its platform for Indian customers on account of stress from native regulators.

Indian customers who had bought crypto previous to the UPI shutdown on the platform may commerce current crypto property in their wallets with different customers by approach of peer-to-peer or P2P buying and selling. However, as of the the time of publication, Indian customers on Coinbase are solely in a position to current crypto property from their accounts. 

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Update (Sept. 11, 6:15 am UTC): This article has been up to date to incorporate a further remark from a Coinbase spokesperson about its dedication to the Indian market.